Utah Global — Student Services Advisor

Salt Lake City, Utah


About Us
Utah Global is a partnership between the University of Utah (Utah) and Shorelight Education. The mission of the program is to immerse first-year international students (graduate and undergraduate) in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood of obtaining their degrees at Utah.


Job Overview

Student Services Advisors (SSAs) help develop and support student service programs for international students. Reporting to Student Services Director, SSAs are responsible for collaborating with the SSD to support students academic engagement, social integration, and cross cultural development in their new academic and social environment.


The Student Service Advisor is an energetic team player who can successfully execute support services catered to international students. The primary responsibility of the SSA is to deliver highquality cocurricular and extracurricular support experiences for program students, as well as hands-on academic support, guidance, and mentoring. The SSA has excellent customer service skills, and the ability to focus his/her attention on individual students as they are guided through the program. The SSA also possesses the interpersonal and intercultural skills necessary to work closely with students, parents, program staff, and university administration.


Essential Functions

Student Service

         Guide, prepare and motivate students to a successful undergraduate or graduate experience and degree completion

         Deliver exceptional student services, beginning with prearrival processes, airport transfers, orientation programming, on-going student services support, and student acculturation into the university

         Contribute to the design and delivery of services that provide a strong foundation for thstudent’s academic success

         Provide mentorship, training, and coaching to support student skill development in areas including but not limited to goal setting, strategic planning, cultural competency, problem solving, and interpersonal relationships

        Assist in the development, promotion, and implementation of programs to support student retention and socialization/acculturation; assist in the design and implementation of orientation programming

        Teach or coach first year transitional programming as assigned


Relationship Management

        Support key relationships at the university and at the partnership, including Academic teams, International Student Services, Campus Housing, Dining Services, Student Development & Enrollment Services, Office of Student Involvement, Office of the Registrar, and various other departments



         Maintain accurate records and reporting for assigned cohort of students

         Contribute to student services operations to ensure that systems and procedures are followed and technology is used to streamline systems and procedures; as relevant, assist in the creation of new processes

         Assist with the coordination of student satisfaction surveys and associated analysis, with an eye towards improving the student experience



Minimum Qualifications

         Bachelors degree

  • Ability to thrive in a fastpaced environment, take initiative, and maintain a high energy level
  • Demonstrated flexibility and interpersonal communication skills
  • Problemsolving, decisionmaking, and creativethinking abilities
  • Excellent organizational skills and strong attention to detail
  • Proven customer service skills
  • Ability to work evening and weekend hours as needed
  • Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications


        Masters degree
        Experience in higher education advising, student services, or hospitality
•     Experience working with international students or customers in an                    administrative or academic capacity desired
        Experience planning and organizing events
        Experience working successfully with non-native English speakers
        Knowledge of Spanish, Mandarin, Arabic or Hindi is preferred



Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Required – Identity, Education, Criminal

Utah Global is an Equal Opportunity Employer