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Shorelight — Manager, Admissions Operations Implementation

Boston , Massachusetts
Description

About Us

Shorelight is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.

Job Overview

The Manager, Admissions Operations and Implementation, supports the development of enrollment management and its functions for new partner, program, and product launches. As a secondary liaison to Shorelight’s partner universities and admissions personnel, the Manager, Admissions Operations and Implementation, provides project support for admissions implementation. In collaboration with a team of subject-matter enrollment management experts, this role identifies, develops, and executes comprehensive best practices in the admissions systems. The Manager, Admissions Operations and Implementation, works to advance the Shorelight mission to help “educate the world” by providing an enrollment experience characterized by access, transparency, speed, and customer service.

Essential Functions

Relationship Management

  • Liaise with Shorelight’s Enrollment Management and Recruitment to monitor performance of new partner, program or product launches to continuously support and identify opportunities for improvement and optimization of admissions processes and policies.
  • Serve as lead cross-functional liaison with colleagues in other departments, primarily Enrollment Management and Engineering to ensure internal systems and admissions launch readiness
  • Assist with various internal stakeholders to support enrollment management related research
  • Facilitate and/or support implementation meetings with internal and external university stakeholders
  • Support development and documentation of new partnership enrollment and application management procedures and policies
  • Collaborate with Shorelight’s university partner teams to develop seamless launch transition processes ensuring that appropriate standards are maintained
  • Serve in interim on-campus admissions role as assigned

Systems and Operations Readiness

  • Provide secondary administrative support as required for new partnership and product launches
  • Assist with the development of standard operating procedures and documentation for the Admissions Operations Implementation team
  • Maintain and optimize essential launch criteria and documentation related to admissions operations launch readiness
  • Maintain and track completion of admissions operations launch essentials in appropriate project management tools
  • Develop protocols and standards to facilitate user acceptance and launch readiness QA coordinating with appropriate Enrollment Management and Engineering colleagues
  • Conduct user acceptance testing with internal and external stakeholders

Minimum Qualifications

  • Bachelor’s degree
  • 2+ years of experience in the university education/admissions industry
  • Demonstrated project organization and management skills, including the ability to multitask, balance priorities, set and manage timelines, and successfully meet deliverable deadlines
  • Ability to take initiative and to follow up on work tasks without prompting
  • Proven detail orientation and focus, as evidenced in work product
  • Ability to successfully interact in various settings with others at all levels, including those from diverse cultures with various levels of English proficiency
  • Proficiency with technology, including CRM and SIS systems
  • Excellent communication and presentation skills
  • Exemplary customer service skills and ability to foster a customer service ethic within the work team
  • Willingness to travel nationally/internationally for short and extended business trips

Preferred Qualifications

  • Experience as a Designated School Official (DSO)
  • Experience using Salesforce, Banner, Peoplesoft, Wrike
  • Experience in an international admissions office
  • Experience in evaluating credentials