Shorelight Education — Manager, Campus Admissions Operations

Boston, Massachusetts

Description

About Us

Shorelight Education is reinventing the international education experience for both students and universities. In partnership with leading U.S. institutions, we build innovative degree programs—whether on campus or cloud-based, in the United States or students’ home countries—that help students thrive and create a new generation of successful, globally minded alumni.

Job Overview

The Manager, Campus Admissions Operations supports the growth and optimization of the campus admissions function on each of Shorelight’s partner campuses.  Reporting to the Director of Campus Admissions Operations, the Manager, Campus Admissions Operations is a key liaison to all campus admissions staff across Shorelight’s partner portfolio.  This role monitors and supports the health and functionality of each campus admissions operation and develops best practices across the portfolio.  The individual in this position is a self-directed professional with excellent problem-solving, communication, and detail-oriented skills. 

Essential Functions

The responsibilities of this position include:

  • Enrollment Management (40%)
    • Work collaboratively with the campus admissions operations team to track and measure department Key Performance Indicators (KPIs) to quantify and qualify admissions performance against Academic Year and Fiscal Year strategic goals.
    • Utilize both Salesforce and Tableau to develop and maintain transparent data for both internal workflow and external university facing reporting.
    • Collaborate with Salesforce product team and cross-functional partners to ensure data integrity is maintained to support all campus admissions operations reporting requirements
    • Ensure that workflows and processes can be actively recorded and tracked in the system to ensure data accessibility and reduce manual data use outside Salesforce
    • Develop and execute operational standards to ensure optimal functioning and efficiencies of all campus admissions teams, including process planning, outcome management, and effective communication flow
  • Campus Operational Processing (20%)
    • Cultivate cross-departmental relationships to ensure continuity in campus admissions support throughout the student lifecycle
    • Coordinate informational updates across campuses; develop and manage enhanced admission services across all partnerships
    • Support the ownership of the master admissions requirements and policy that governs departmental (campus, central, and global) admissions operations across all partnerships
    • Assess current admission policy and procedures on each campus to align admission requirements and processes across the portfolio that will encourage partner growth and sustainability
    • Draft efficient admission policy and procedures leveraged through an accessible knowledge base for sharing partnership-wide best practices; manage this knowledge database for continued use by campus admissions and collaboration with recruitment and implementation
  • Sponsored Student Operations (40%)
    • Cultivate cross-departmental relationships to ensure continuity in campus admissions support throughout the student lifecycle
    • Lead and implement the strategy for enrollment management processes as they relate to the sponsored student population across Shorelight partners.
    • Track and analyze application and admissions data to identify trends and operationalize solutions.
    • Develop, build, and implement accurate sponsored tracking using Salesforce and Tableau to ensure clear visibility throughout the sponsored student pipeline to all stakeholders.
    • Act as the point person to navigate and resolve sponsored student specific roadblocks at the top of the admissions funnel.
    • Demonstrate expertise on sponsored students throughout the admissions and enrollment services pipeline
    • Co-chair the Sponsored Student Steering Committee as it relates to sponsored student operations.
    • Analyze data in order to provide ongoing updates, reports and forecasts to the recruitment team.

Minimum Qualifications

  • Bachelor’s degree supplemented with relevant work experience; master’s degree in higher education, international education, or related field preferred
  • Knowledge of international student services within a higher education setting
  • Well-rounded knowledge of CRM systems, mainly Salesforce
  • Exemplary customer service, presentation, and public speaking skills
  • Outstanding interpersonal skills and cultural sensitivity toward students and staff from a diverse range of backgrounds
  • Demonstrated project organization skills, including the ability to multitask, balance priorities, set and manage timelines for deliverables
  • Ability to take initiative, perform multiple assignments, and complete projects in a timely manner
  • Experience using Microsoft Office programs and databases
  • Ability to be based full-time in Boston with 15% domestic travel as needed

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Needed – Identity, Education, Criminal 

Shorelight Education is an Equal Opportunity Employer.