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Shorelight Education — Enrollment Operations Specialist, University of Massachusetts

Boston , Massachusetts

Shorelight Education — Enrollment Operations Specialist, University of Massachusetts

Boston, Massachusetts

About Us

Shorelight Education is reinventing the international education experience for both students and universities. In partnership with leading U.S. institutions, we build innovative degree programs—whether on campus or cloud-based, in the United States or students’ home countries—that help students thrive and create a new generation of successful, globally minded alumni.


Job Overview

The Enrollment Operations Specialist, University of Massachusetts, provides support to the admissions and student services operation of programs within the University of Massachusetts system including, but are not limited to, undergraduate and graduate programs at UMass Boston, UMass Dartmouth and hybrid transnational degree programs within UMass Amherst Global.

Reporting to the University Partnerships Director, University of Massachusetts, the Enrollment Operations Specialist is an energetic, detail-oriented individual who manages all admissions processing, as well as supports marketing, and international student services.   This position requires a self-directed individual with excellent problem-solving and communication skills. The successful candidate is a strategic thinker who collaborates with internal staff to identify business needs, define admissions requirements, and enhance business and systems workflows to support the enrollment management for a diverse product portfolio.   He/she possesses the interpersonal and intercultural skills necessary to work closely with students, parents, program staff, and university administration.


Essential Functions

Relationship Management

  • Liaise with critical university personnel, including but not limited to VP of Enrollment Management, Graduate Admissions Directors/Assistant Deans, Primary Designated School Official
  • Support partnership relationships with key stakeholders in the enrollment process across the university
  • Participate in biannual evaluation of Localized Entry Requirements (LERs) and acceptable credentials with the intention of optimizing existing processes
  • Serve as the Admissions lead on internal and external committees and working groups on new program development and implementation, including definition of admissions criteria, policies, and operational processes
  • Assist coordination of recruitment trips/familiarization tours and other related recruitment activities

Admissions Data Management & Integrity

  • Review applications, transcripts, academic credentials and other documents required for international student admissions
  • Manage internal and external application data and document processing, including transfer to university SIS and CRM systems
  • Monitor and uphold service agreements (turnaround time) for all applicant profiles, including graduate, sponsored, and I-20 transfer students, as applicable
  • Develop and oversee enrollment management reports such as funnel reports that track incoming student cohorts
  • Develop, document, and communicate local campus policies related to admissions and enrollment management
  • Coordinate I-20 process with staff, including managing the shipment of I-20 student packets to field agents

Student Services

  • Assist in the development, promotion, and implementation of programs to support student retention and socialization/acculturation
  • Guide, prepare and motivate students to a successful undergraduate or graduate experience and degree completion

Minimum Qualifications

  • Bachelor’s degree in higher education, international education, or equivalent experience
  • 2+ years of experience with international student transcript evaluation
  • 2+ years of work experience in higher education, international education, or related field
  • Experience with student data management and/or application systems, including Microsoft, PeopleSoft, Salesforce, Sunapsis, or other related CRM systems
  • Demonstrated success in establishing processes and continuously improving on them
  • Eligibility to work in, and travel freely to and from, the United States without sponsorship


Preferred Qualifications

  • Master’s degree in higher education
  • 1+ years of experience managing entry level staff

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required – Education, Criminal, Identity

Shorelight Education is an Equal Opportunity Employer.