About Us

Shorelight is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.

 

Job Overview

The Director of Systems and Software Management (SSM) acts as the primary interface for the technology department with the business. This role oversees budgeting, capitalization, and project prioritization and management. Working closely with departments and stakeholders, the Director of SSM finds financial and operational efficiencies as well as manages licenses and guides use-cases and formal need definition. The Director’s team assists with requirements gathering and vendor selection for new systems as well as work on integrating them with existing platforms (Okta, etc.). This role also works with the implementation team on linear/non-agile projects, including facilities and networking as well as architecture and integration projects.

Essential Functions

Technical and Management

• Oversee troubleshooting, failure analysis and diagnosis based on symptoms, existing knowledge base, review of code, technical process flow, and inputs of assigned applications
• Prioritize and organize team’s work, delegate projects, and assignments to team members
• Identify pain-points and opportunities for improvement with the company
• Manage a team to provide functional and technical system support, perform system upgrades, and assist with content creation, as appropriate

Cross-Functional Requirements

• Establish governance and policy around the purchase and renewal of new systems and software
• Assist in requirements gathering and vendor selection for new platforms
• Perform system security audits and work closely with security department to maintain compliance
• Assist with troubleshooting, failure analysis and incident/downtime response

Finance and Analytics

• Maintain overall responsibility for departmental budget and serve as main point of contact for the finance team
• Track software development and infrastructure capitalization
• Track progress of roadmap level initiatives against milestones, timeline and budget
• Identify relevant data and analytics for the department and business, benchmark against goals, proactively identify trends and risks

 

 Minimum Qualifications

• Bachelor’s degree
• 5+ years of experience with a broad suite of cloud-based and SaaS applications in a business environment
• Prior experience with team management, goal setting, and prioritization
• Strong analytical, technical, and logical thinking skills
• Excellent communication and interpersonal skills
• Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

• Bachelor’s degree in computer science, information technology, ore related field
• Broad experience and knowledge of common enterprise business systems (CRM, ERP, Marketing Automation Software, etc.)
• Previous experience managing both linear and Agile/Scrum based projects and sprints

 

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

Shorelight Education is an Equal Opportunity Employer.