Shorelight Education — Regional Student Operations Manager

Shanghai, China

About Us

Shorelight Education is reinventing the international education experience for both students and universities. In partnership with leading U.S. institutions, we build innovative degree programs—whether on campus or cloud-based, in the United States or students’ home countries—that help students thrive and create a new generation of successful, globally-minded alumni.

Job Overview

Reporting to the Senior Director of Transnational Operations, the Regional Student Operations Manager supports the Shorelight Live program that offers hybrid master’s degree programs that combine the traditional, immersive U.S. university residential experience with technology-enabled, in-country, live-lecture learning. The Regional Student Operations Manager is a bilingual (Mandarin Chinese and English) student services professional that is responsible for liaising with partner universities, launching new global study centers, and managing on-site program coordinators across multiple cities in mainland China to ensure student success.  

Responsibilities:

• Establish and manage professional relationships with Chinese universities and corporate partners
• Work with academic, student services, and technical delivery teams to implement new programs
• Oversee the launch and operations of new global study centers
• Manage local program coordinators and perform frequent site visits to monitor student activity
• Design and implement extra-curricular activities for students specific to each program
• Actively review student survey processes and analyze results to meet corporate goals
• Lead demo operations for the program and support other student recruitment events
• Negotiate and manage local vendor agreements
• Attend conferences and networking events to represent and market the program
• Establish, track, and report on key performance indicators
• Hire and train local team as necessary
• Perform other job-related duties as assigned by management

Qualifications:

• Bachelor’s degree in a related field
• 10+ years of full-time work experience in a related field; experience in education management preferred
• Native proficiency in Mandarin Chinese and professional proficiency in English required
• Energetic and motivated professional with strong organizational and interpersonal skills
• Experience working in a cross-cultural professional environment preferred
• Familiarity using a CRM system such as Salesforce.com preferred
• Experience delivering professional presentations preferred
• Excellent communication skills, both written and verbal
• Excitement to work in a fast-growing, entrepreneurial environment
• Eligibility to work in Shanghai without sponsorship
• Ability to work late hours (3pm-11pm) during the work week on a regular basis
• 50-75% travel (primarily domestic with limited international)

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter or send application to recruitmentchina@corporate.shorelight.com.

Shorelight Education is an Equal Opportunity Employer.