About Us

The International Accelerator Program is a partnership between American University and Shorelight. The mission of the program is to immerse first-year international students in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood in obtaining their American University degrees.

Job Overview

The Housing and Community Manager(HCM) works closely with the student services team to acquire accommodations, make off-campus housing assignments, and manage accommodations for students enrolled in the International Accelerator Program. Reporting to the Student Services Manager, with a dotted line to the Student Services Director, the HCM organizes key elements of program housing, facilitates assignments for incoming students, and maintains operations and high-quality management in housing. Additional responsibilities include responding to a variety of student needs in off-campus program housing, often after hours. In all aspects of the job, the HCM must demonstrate a strong commitment to the specialized program, with a dedicated focus on excellent customer service.

This position has “nontraditional” business hours and also works in an on-duty capacity, which includes, but is not limited to, being physically present in housing facility during on-call hours, being responsible for the on-duty line, and being able to respond to emergencies in a timely manner. Some evening and weekend hours may be required to successfully fulfill the needs of this position.  

Essential Functions

Housing Administration Management

• Ensure housing assignments are complete and housing spaces are ready for student arrivals
• Coordinate with vendors for furniture, housewares, linen packs, and other assignment needs
• Oversee and track key distributions, including maintaining records for lockouts and lost key replacement as needed
• Oversee biweekly health and safety inspections
• Provide administrative reports on facilities, resident interactions, and housing assignments as well as manage documentation for fines and other invoices
• Maintain data of housing locations and keeping accurate records of available space, including emergency contact information
• Maintain a current accurate record of all inventory data, student placement, maintenance records, bed availability dates, etc. to ensure contracted beds are at a maximum occupancy
• Coordinate with Marketing to develop content regarding housing, including brochures, reports, forms, and other educational materials
• Track and report on occupancy and housing availability based on student progression

Residence Life Management

• Foster residential community clarifying community outcomes and crafting complimentary programmatic events that underscore diversity, inclusion, respect, and personal ownership within the community
• Partner with student services team to execute residence engagement strategies
• Support student learning of community conduct standards, facilitate apartment contract meetings, and serve as first-level contact in resolving roommate conflicts
• Oversee the judicial process of residence students ranging from fines, behavioral contracts, and community service to eviction
• Oversee residence advisor team in the enforcement of community standards
• Train residence life staff on conflict resolution and student conduct policies and procedures
• Liaise with student services team on at-risk students

Incident and Emergency Response

• Work in conjunction with student services team and appropriate campus partners to provide and coordinate crisis response and support to students as well as to coordinate emergency/crisis response to the rest of the university
• Serve as an official campus authority for the Clery Act and mandatory reporter for Title IX issues
• Provide timely and accurate notification and reporting using provided platforms
• Attend campus functions, student programs, and after-hours emergency response
• Serve in on-duty capacity for a portion or all of holiday breaks when university offices are closed

Minimum Qualifications

• Bachelor’s degree
• 1-2 years supervisory experience
• Demonstrated team player who can successfully manage accommodation services catered to international students
• Ability and willingness to provide the attention and guidance that international students require
• Ability to work in a diverse environment and to exhibit cross-cultural competence and understanding
• Demonstrated tact, patience, sensitivity, and diplomacy, particularly with non-native English speakers

Preferred Qualifications

• Resident life experience
• Existing knowledge/familiarity with federal regulations (e.g., Clery Act)
• Strong organizational and interpersonal skills
• Familiarity with Salesforce, Google Docs, and SmartSheet

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

 Background Check Required–Education, Criminal, Identity

 American University IAP is an Equal Opportunity Employer.