International Accelerator Program at American University

— Assistant Director of Admissions

Washington, D.C.

About Us

The International Accelerator Program at American University, known as IAP, is a partnership between the American University (AU) and Shorelight Education. The IAP is an academic preparedness program that combines English language instruction and support with academic instruction and acculturation for incoming international students. The mission of the program is to immerse first-year international students in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood of obtaining their degrees.

Job Overview

The Assistant Director of Admissions is an energetic, detail-oriented individual who supports admissions, marketing, and international student services. Reporting to the Director of Admissions, the Assistant Director of Admissions ensures the delivery of high–quality customer service to Shorelight’s partners, offshore sales teams, and prospective IAP students. The position requires a positive, can-do attitude; expert attention to detail; and strong interpersonal and intercultural communication skills.

Key Responsibilities

• Manage the submitted application flow for undergraduate and master’s level IAP applicants
• Assist in reviewing applications, academic credentials, and other documents required for international student admissions, including identifying and investigating academic credentials and application discrepancies
• Manage data coordination, including entering qualified applicants into the university’s database system(s)
• Manage communication between HQ admissions, AU admissions staff, and other relevant departments
• Develop and oversee enrollment management reports such as funnel reports that track incoming student cohorts
• Assist with the implementation and procedural development of new student programs
• Contribute to and refine best practices for admissions and I-20 production for AU
• Collaborate with key stakeholders from American University and Shorelight to consider and implement new initiatives
• Coordinate I-20 process with American University’s International Student Services staff, including managing the shipment of I-20 student packets to field agents
• Work closely with staff in AU admissions units and I-20 production roles
• Track and maintain all required supplies for I-20 student packets and marketing material
• Manage Admission Officers and temporary staff/student workers schedules and assignments
• Work with Enrollment Services and AU staff to collect and track official academic credentials
• Respond to email and phone inquiries
• Assist campus coordination of recruitment trips/familiarization tours and other related recruitment activities
• Serve as a resource for Admissions Officers based overseas, HQ, and other partnerships
• Promote good relations with staff, recruiters, institutions, and students
• Other duties as assigned

Qualifications

• Bachelor’s degree in higher education, international education, or related field
• Master’s degree in related field preferred
• 3-5 years of work experience in higher education, international education, foreign credential evaluation or related field
• Previous experience with Salesforce software and/or previous admissions experience preferred
• Knowledge of international student services within a higher education setting
• Exemplary customer service, presentation, and public speaking skills
• Outstanding interpersonal skills and cultural sensitivity toward students and staff from a diverse range of backgrounds
• Excellent organizational skills and strong attention to detail
• Ability to take initiative, perform multiple assignments, and complete projects in a timely manner
• Demonstrated proficiency in using Microsoft Office programs and databases
• Ability to formulate, implement, and evaluate strategies and policies based on a broad view of issues and events with an understanding of their long-term impact or wider implications
• Ability to establish and maintain positive working relationships with key stakeholders to facilitate and accomplish work goals 
• Ability to demonstrate sound business acumen and meet performance targets
• Eligibility to work in and travel freely to and from the United States without sponsorship

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

IAP is an Equal Opportunity Employer.