About Us

The International Accelerator Program (IAP) is a partnership between American University (AU) and Shorelight Education. In support of the university’s strategic plan goal of bringing the world to AU and AU to the world, the mission of the program is to immerse first-year international students (graduate and undergraduate) in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood of obtaining their degrees at AU.

Job Overview

The Operations Coordinator provides overall administrative and operational support to the partnership. The Operations Coordinator is a true generalist, interacting with the entire staff and program student body. This role is a fantastic career opportunity for a self-driven, highly organized, and detail-oriented individual looking to contribute as a valuable resource to the partnership. The Operations Coordinator reports to the Managing Director.

Essential Functions

Office Management

• Welcome students and visitors to the office
• Manage the reception desk and answer the telephone
• Maintain all public spaces, office equipment, and overall efficiency and order within the office space
• Serve as the primary contact to staff and building management for facilities-related requests
• Purchase office supplies and maintain supply area
• Coordinate department and team meetings
• Sort and distribute daily mail and packages to staff members
• Contribute to ongoing group activities, processes, and special projects, as needed
• Coordinate employee recognition and anniversary programs

HR Administrative Support

• Partner with Shorelight Human Resources department to set up and prepare for new team members and help provide initial onboarding training, including obtaining a computer, providing a tour of the office, and arranging for building access
• Ensure that each new team member completes an I-9 Form and profile within HRIS system
• Assist Shorelight Headquarters in managing onboarding checklists and gathering new-hire documentation
• Partner with employees and managers to ensure timesheets are submitted and approved on time each week
• Manage full cycle recruiting and onboarding for temporary positions, including new hire paperwork and background checks
• Assist in partnership personal time-off recording 

Program Support

• Support campus marketing with campus visit schedules, logistics, hiring, and programming
• Support semester student orientation as assigned

Minimum Qualifications

• Bachelor’s degree
• Proficiency with Microsoft Office Suite
• Excellent telephone manner
• Impeccable attention to detail and exceptional organizational skills
• Strong customer service orientation and written and oral communication skills
• Ability to meet deadlines and manage multiple tasks
• Ability to interact successfully with many different personality types and effectively develop and maintain strong working relationships across all levels of the organization
• Ability to take initiative and manage projects in a fast-paced, dynamic environment
• Ability to work in a diverse environment and to exhibit cross-cultural awareness and understanding
• Eligibility to work and travel in the United States without sponsorship

Preferred Qualifications

• 1+ years of office management experience
• Experience working successfully with non-native English speakers

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required – Education, Criminal, Identity

The International Accelerator at American University is an Equal Opportunity Employer