About Us

Shorelight Education is reinventing the international education experience for both students and universities. In partnership with leading U.S. institutions, we build innovative degree programs—whether on campus or cloud-based, in the United States or students’ home countries—that help students thrive and create a new generation of successful, globally minded alumni.

 

Job Overview

The Enrollment Services Advisor leads and executes our pre-arrival conversion activities in the Korea region.  Based in Seoul, the Enrollment Services Advisor works as part of a highly motivated professional team and is responsible for regional visa success and overall conversion and arrival of new students on campus.

 

This position works closely with recruiters, admission and marketing/D2C teams, and Shorelight’s partner campus teams to provide student-focused, optimal learning experiences and services that lead to student conversion. Measures of success for this role include the ability to drive conversion from deposit to enrollment, high rate of pre-payment, high rate of visa issuance, and on-time arrival to campuses. A large proportion of this sales and service role is speaking with applicants, parents, and agents via online chat platform, email, and telephone daily.
 

Key Responsibilities

 

• I-20 and Visa Preparation
  • Collaborate closely with admissions, agents and recruitment for all confirmed students to ensure efficient completion of required documents to achieve I-20s for students
  • Provide a comprehensive visa preparation service to students and agents including regular presentations to agencies, sharing of tips and best practices, and mock interviews with students to achieve a 95%+ visa issuance rate
  • Track and analyze visa appointments, embassy processing times and student interview feedback to continuously enhance and adapt visa preparation according to current trends and insights

 

• Pre-Departure Process and Activity Management
  • Design, manage and facilitate an engaging and informative pre-departure concierge service for students, parents and agencies
  • Participate with the planning and implementation of pre-departure events (online and offline)
  • Ensure student’s financial obligations are met by facilitating payments of tuition and other associated fees before departure
  • Ensure agents/students and their families complete and submit pre-arrival forms and documentation to campuses, with a focus on the transportation form so campus teams can effectively manage the arrival process
  • Work with recruitment, students and agencies to ensure clarity on-time arrival of students to campus for orientation
  • Serve as the main point of contact for all sub-regional agents and students in the pre-arrival phase

 

• Data Analysis and Reporting
  • Provide key partner’s VIP service, including customized reports, regular update of student progress, and in agent office visits
  • Analyze data in order to provide ongoing weekly updates, reports and forecasts to the ES Manager and Regional team for all students
  • Be the point of information and clarity on all conversion activities and student status
  • Maintain a database of respective sub-regional students to track their status and progression to enrollment

 

• Stakeholder / Student Family Engagement and Management
  • Manage and maintain regional agent/student online enquiry platforms
  • Build a strong rapport with students, parents, channel partners, partner campus teams, admissions and any other key stakeholders
  • Maintain a database of assigned students to track their status and progress toward arrival
  • Act as key contact for the campus student services teams post arrival to help communicate with channel partners/parents to assist with any follow-on activities post enrollment (i.e. student attendance, performance etc.)  

 

Minimum Experience/Skills

• Experience living, working, or studying overseas preferred
• Proficient in writing and speaking English and Korean
• Working knowledge of Microsoft Office (Word, Excel, Power Point)
• Must possess excellent verbal, written and interpersonal communication skills
• Must be self-motivated and able to work effectively in a team environment
• Proven ability to work independently and manage multiple tasks efficiently and effectively by meeting quality standards
• Must possess effective time management skills, sense of urgency and ability to plan and prioritize daily activities
• Must possess consultative skills and demonstrate ability to adapt to change in a fast-paced environment
• Must possess ability to receive constructive feedback and demonstrate accountability
• Must possess critical thinking, problem solving skills and good judgment
• Working knowledge of CRM software, eg Salesforce, preferred
• Prior Education Sales/Enrollment experience preferred

 

 

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Checking Required – Education, Criminal, Identity

Shorelight Education is an Equal Opportunity Employer.