International Accelerator Program at American University — Housing and Community Coordinator

Washington, District Of Columbia


About Us

The International Accelerator Program (IAP) is a partnership between American University (AU) and Shorelight Education. To support the university’s strategic plan goal of bringing the world to AU and AU to the world, the mission of the program is to immerse first-year international students (graduate and undergraduate) in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood of obtaining their degrees at AU.

Job Overview 

The Housing and Community Coordinator (HCC) works closely with the student services team in acquiring accommodations, off-campus housing assignments, and accommodation management for international students enrolled in the IAP. The HCC organizes key elements of program housing, facilitates accommodation assignments for incoming students, and maintains operations and high-quality management in housing. Additional responsibilities include responding to a variety of student needs in off-campus program housing after hours.

The successful candidate must be a skilled team player who can successfully manage accommodation services catered to international students. The main responsibility of this role is to ensure the delivery of a high-quality experience for all students.  The HCC must demonstrate a strong commitment to the specialized program, attention, and guidance that international students require. He or she must possess strong organizational and interpersonal skills, with a committed focus on excellent customer service.  This position reports to the Managing Director.

Key Responsibilities 

Accommodations Management

  • Act as program liaison with housing providers, both on and off campus; seek and manage relationships with new housing providers and related vendors (e.g., cleaning services, furniture providers) as needed
  • Manage pre-arrival process to ensure housing assignments are prepared, including arrival reservations, housing assignments, room setup, and wait list
  • Manage the activation and funds of dining plans
  • Manage contracts and schedule delivery/installation for furniture rental, utilities, and WIFI services.
  • Coordinate purchasing and setup of expendable items like linen packs, dishes, silverware, and kitchenware
  • Recruit, hire, and manage temporary staff prior to intake in unit preparation
  • Create and manage tracking and finance systems for key-replacement, maintenance requests, health and safety inspections with the housing provider
  • Create and maintain a Student Housing Handbook for policies, community FAQs, emergency evacuation plans, protocols for managing incidental charges (parking fees, damages, key replacements), eligibility, lease agreements, petitions, emergency or temporary housing
  • Place students into housing locations, keeping accurate records of available space
  • Maintain accurate records of student addresses and emergency contact information; generate forms and information to students in housing to facilitate move-in and move-out
  • Work with Student Services Director on the selection of vendors for all accommodation needs; serve as on-going point of contact for vendors and contracts
  • Coordinate with local housing providers on cleaning and room turnover
  • Coordinate with local housing providers on contracts, including contract end dates and renewals
    • Coordinate with university housing in placement of students in on-campus housing; communicate with university housing on facilities and maintenance issues
    • Coordinate with Marketing to develop content regarding housing, including brochures, reports, forms, and other educational materials
    • Track and report on occupancy and housing availability based on student progression; work closely with the IAP leadership team for projections for intake

Residence Life Management     

  • Support student concerns and liaise with the housing provider
  • Oversee the judicial process of residence students ranging from fines, behavioral contracts, community service to eviction
  • Foster residential community by having the residents be tolerant and respectful of the other residents and their property; create a safe and healthy residential environment
  • Monitor incident reports and evaluate which reports are escalated into the Student Conduct system
  • Oversee Resident Advisors (RAs) in the enforcement of community standards, such as quiet hours and alcohol and drug policy
  • Manage fines, bonds, and behavioral contracts
  • Oversee RA duty hours and monitor floor activity
  • Train residence life staff on conflict resolution and student conduct policies and procedures
  • Oversee the provision of counseling to student residents though RAs
  • Refer residents to proper campus offices and support services
  • Provide strategic oversight over the implementation of social activities in the residence halls and partner with student services team to plan residence engagement activities
  • Hold regular meeting with RA staff about students of concern and liaise with student services team on at-risk students
  • Provide crisis support to parents and students as well as coordinate emergency/crisis response to the rest of the university
  • Serve as an official Campus Authority for the Clery Act and Mandatory Reporter for Title IX issues
  • Serve as the primary liaison to university officials and law enforcement personnel
  • Enforce hall behavior codes and meet with students who violate policies
  • Oversee RA staff in the mediation of roommate conflicts and evaluate the final decision on room-change requests
  • Manage ongoing communication email and paper-based communication to all residents
  • Oversee RA coordination of regular community and floor meetings to educate students about policies protocols within the housing context
  • Serve as a backup for RAs
  • Train and supervise live-in residence life staff in program housing

Holidays, Breaks, and Vacation Periods

Housing Staff may be required to work and/or serve on duty for a portion or all of holiday breaks when university offices are closed; these include but are not limited to Thanksgiving Break, Winter Break, and Spring Break.

Any additional employment may not exceed 10 hours off-campus or five hours on-campus and must be approved by the Student Services Director or Accommodation Coordinator. Outside employment must not interfere with the RA responsibilities. F-1 students may not work more than 20 hours and should speak with their DSOs to determine eligibility to serve as an RA.

On Duty

While on duty, the Housing and Community Coordinator responds to lockouts, emergency situations, and policy violations. The HCC also monitors residence area conditions and fills out maintenance and custodial orders as necessary. Being available and responsive while on duty is an ideal time to be visible throughout the residence hall. It provides time to visit with residents and engage with other RAs. Duty hours are also be used to conduct unit inspections. While on duty, housing staff are minimally expected to (1) answer their cell phones (2) be on the Berkshire premises, and (3) physically and mentally be able to respond to emergencies in a timely manner.

The 7 nights per week of duty are divided between the HCC and the RA.  The RA takes 4 nights per week; the HCC takes 3.  Individual adjustments are possible with the agreement of the supervisor.

Additional Information

  • This position has “nontraditional” business hours. Extreme flexibility is required to be successful in this position. Attendance at campus functions, student programs, and after-hours emergency response is often required. The staff member should have an active interest in the development of students in their personal and academic pursuits.
  • The position requires the HCC to be on-call 3 nights per week
  • This is a 12-month half-time position July 1, 2017, through June 30, 2018
  • The compensation package for this position includes a studio apartment, all utilities paid (local phone, electricity, cable, internet access).

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

American University IAP is an Equal Opportunity Employer.