Adelphi International — Student Services Advisors

Garden City, New York


About Us

Adelphi International is a partnership between Adelphi University and Shorelight Education. The mission of the International Accelerator Program (IAP) is to immerse international students in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood in obtaining their degrees.

Job Overview

Student Services Advisors (SSAs) help to develop and support student service programs for international students in the IAP. The primary responsibility of these individuals is to deliver high-quality extracurricular support experiences for program students, as well as academic support, guidance, and mentoring. The International Accelerator Program (IAP) combines English Language instruction and support with academic instruction and acculturation.  Reporting to the Assistant Student Services Director (ASSD), SSAs collaborate with the ASSD on organizing key elements of holistic support for international students, facilitating accommodations and airport transfers for incoming students, and providing academic support and acculturation services for students.

SSAs are energetic team players who can successfully execute support services tailored to newly admitted international undergraduate and graduate students. SSAs must be committed to quality, have excellent customer service skills, and have the ability to focus their attention on individual students as each is guided through the program. Individuals in this position possess the interpersonal and intercultural skills necessary to work closely with students, parents, program staff, and university administration.

Key Responsibilities

  • Provide exceptional student services beginning with pre-arrival processes and orientation, including airport transfers, orientation programming, ongoing student services support, weekly events, acculturation into the university, and management of the overall student experience
  • Contribute to the design and delivery of services that provide a strong foundation for the students’ university experience
  • Advise students on various academic tracks related to their program
  • Working with the Academic Team to ensure student success through check ins with students to monitor student progress
  • Deliver exceptional customer service in areas of housing, airport arrival, program orientation, and all student advising and support services
  • Ensure that the program retains students, and guides, prepares, and motivates them to a successful undergraduate experience and ultimate degree completion
  • Develop key relationships with the university in the areas of International Students office, Student Affairs office, tutoring, student clubs and extracurricular activities, and other programs
  • Assist with marketing various events and workshops to increase participation and awareness
  • Contribute to Facebook and other social media outlets for new students to enhance the community aspect of Adelphi International
  • Assist in the development and promotion of activities for student retention
  • Assist in the design and implementation of incoming and ongoing orientation programs
  • Assist in the socialization/acculturation programming for all students
  • Promote good relations with staff, recruiters, institutions, and students
  • Help coordinate academic student satisfaction surveys and associated analyses, with an eye toward strategic planning of future retention activities
  • Contribute to student services operations ensuring policies, systems, and procedures are followed and assist in creating new processes
  • Maintain accurate records and reporting for cohort of students in our online database.
  • Participate in student services events (e.g., airport arrival days, orientation, graduation), student activities, familiarization tours, and through relevant memberships and affiliations
  • Carry out other reasonably related duties as assigned
  • Demonstrate sound judgment and common sense in all decisions


  • Bachelor’s degree
  • Exemplary customer service skills
  • Outstanding interpersonal skills and cultural sensitivity toward students and staff from a diverse range of backgrounds
  • Understanding of Shorelight Education’s mission and values
  • Excellent organizational skills and strong attention to detail
  • Strong problem-solving, decision-making, and creative-thinking skills
  • Experience working successfully with non-native English speakers
  • Ability to work in a diverse environment and to exhibit cross-cultural awareness and understanding
  • Ability to thrive in a fast-paced environment, take initiative, and maintain a high energy level
  • Demonstrated hands-on approach to customer service and business growth
  • Diligent work ethic
  • Exceptional interpersonal, communication, and presentation skills
  • Demonstrate sound judgment and common sense in all decisions
  • Experience using Microsoft Office programs and databases
  • Knowledge of student services within a higher education setting preferred
  • Strong working knowledge of one or more of the following languages: Mandarin Chinese, Arabic, Spanish, Brazilian Portuguese; proficiency preferred
  • Evening and weekend work is required
  • Eligible to work in and travel freely to and from the United States without sponsorship

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Adelphi International is an Equal Opportunity Employer.